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Live Chat
2-5 min reply
Available 24/7. Bubble in the bottom-right corner after login. Ideal for bonuses, withdrawals, account access.
Open chatPawnbet Support
A team of eight agents spread across three time zones keeps a permanent presence on live chat. Email handles complex cases that need a written record. Here are all the channels and their observed response times.
Three channels to reach us
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4-12 h reply
For documented cases (disputes, complex KYC, formal requests). Reply signed by a named agent.
Email support⊞
FAQ & Help
Self-service 24/7
A knowledge base covers 80% of common questions: bonuses, withdrawals, verification, games, security.
BrowseHow to reach us
24/7 Live Chat
Pawnbet's main channel. Accessible from the icon in the bottom-right corner of every page after logging into your account. If you're not yet signed up, the pre-chat form asks for your email to preload your username. Observed response time: 2 to 5 minutes during regular hours, up to 8 minutes at peak (promo weekends, tournament evenings).
Agents have access to your full history (deposits, withdrawals, bonuses, sessions, previous tickets), which cuts out repetitive questions. You can drop screenshots and PDFs directly into the chat window. A copy of the conversation is emailed to you when it closes.
Email at [email protected]
Reserved for cases that need a written record or the submission of official documents: withdrawal disputes, bonus decision appeals, account closure requests, initial KYC submission. The ticket number is returned within 15 minutes; the substantive reply follows in 4 to 12 business hours depending on complexity.
Address: support@pawnbet.com. Remember to include your Pawnbet username and, if applicable, the current ticket number in the subject line.
No phone support
Pawnbet has chosen not to run a phone hotline. This decision rests on two findings: written traceability cuts down misunderstandings about commitments made, and running a 24/7 phone team in English would have meant sacrificing live chat quality. If you prefer voice, contact live chat with "callback" in your first message; an agent can offer a Discord voice channel in case of operational urgency (locked account, suspected fraud).
Responsible gambling
Online gaming should remain a leisure activity. Pawnbet provides a full set of free tools to help you stay in control. All are accessible from your dashboard, under My Account → Settings → Responsible Gambling.
Configurable limits
- Deposit limit daily, weekly or monthly. Decreases take effect immediately, increases are subject to a 24-hour cooling-off period.
- Loss limit on the same timeframes. Past that, wagers are blocked until reset.
- Session limit: maximum session duration, with a visual reminder midway and automatic logout when exceeded.
- Wager limit per spin (slots) or per hand (table games) to prevent impulsive raises.
Self-exclusion
Suspend access to your account for a chosen period: 24 hours for a short break, 7 days, 30 days, 6 months, or permanently. During that time, you cannot log in, receive marketing communications, or reopen the account before the set date. Permanent self-exclusion enforces a definitive closure and prevents creating a new account with the same details.
Self-assessment
An anonymous 12-question survey helps evaluate your relationship with gambling (frequency, motivations, consequences). The result is not shared and remains accessible from your account. A self-diagnosis tool, not a medical diagnosis.
Need help?
If you or someone close to you is struggling with gambling, don't hesitate to reach out to a specialized organization:
BeGambleAware: free and confidential support at begambleaware.org
GamCare: live chat and helpline at gamcare.org.uk
Account security
Two-factor authentication (2FA)
Can be enabled from security settings. Once on, every login requires a 6-digit code generated by an authenticator app (Google Authenticator, Authy, Microsoft Authenticator) or sent by email. Strongly recommended for accounts beyond the Strategist tier.
Suspicious logins
The Pawnbet algorithm automatically detects login attempts from a new device, an unusual geolocated IP, or with an atypical user agent. You receive an immediate email with the option to kill the session in one click. If in doubt, contact support, which can temporarily freeze withdrawals while the investigation runs.
Pawnbet never asks for
- Your password by email or phone
- A 2FA code outside the official login window
- A transfer to a third-party account to "release" a withdrawal
- A fee payment to validate a transaction
Any such request is a phishing attempt. Report it to support immediately and change your password.